Return Policy

We will personally checked all item/s, before shipping them out. We guaranteed that all item/s send out from Shinnpark.com are in brand new, mint condition and well protected. We use quality and thick bubble wrap for all fragile items so that they reach you safely!

• We apologize for any problems that may have occurred with your order during mail transit. Please email us at orders at sales@shinnpark.com with the Subject ‘Damaged Order’ within 3 days of receiving your order, or email us immediately if your order hasn’t arrived after 8 days.
• We are not responsible for any packages lost while in transit to a destination.

Shoes

Good footwear should be comfortable when it is first worn. We want to ensure that the shoes are a good fit for you too. Please try them on preferably on a clean and carpeted surface only. If they feel uncomfortable – too tight or too loose, please send us an email, WITHIN 3 days to sales@shinnpark.com and we will do the exchange subjected to size availability.

For exchanges, postage fees will be borne by shoppers.

Apparel & Others

At Shinnpark.com, your satisfaction always comes first. If you are unhappy or dissatisfied with your purchase, please contact to sales@shinnpark.com

We reserve the right to examine the item to see if the original manufacturer packaging has been opened. If we determine an item to have been opened/worn/used, we may respectfully deny the exchange or in other credit forms.

If you are returning items due to incorrect size, changing of mind or dissatisfaction, the shipping cost that you originally paid is non-refundable. However, if we have shipped an incorrect or faulty item, we will only reimburse the postage charges for shipping it back to us.

Please note that items under the ‘Sale’ category and ‘Countdown Deal’ are non-exchangeable and non-refundable.

Returned Items

We have always made every conscientious efforts to ensure that you will get your parcel safely and efficiently. Likewise, we hope that we will receive them in original condition. If the item/s have been found damaged when we received it, we may respectfully deny exchange or in other credit forms. For exchanges, postage fees will be born by shoppers.

Please make sure you feel comfortable with these terms before placing your order, as no replacements and no refunds can be made if an order is lost while in transit. Please email to sales@shinnpark.com if you have any further queries.

 

 

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